A contract of carriage enlists all the declarations and provisions for a ticket or tariff type. These are the general terms and conditions that cover the obligation and rights of the carrier and the passenger.
Air Canada, which is Canada’s largest national air carrier, offers commitment towards customers under the Canadian Air Passenger Protection Regulations.
In this article, you will know about the general terms and Conditions touching various segments.
These include baggage, flight delays, and cancelation, denied boarding, and so on. Are you aware of them? If not, then do read until the end.
Checked baggage is notorious for not reaching the passenger on time or at all. Therefore, every airline makes provision for such cases.
Air Canada aims to deliver delayed luggage within 24 hours of receiving the information. However, the process may take longer, especially if your itinerary contains other airlines.
The same goes for international flights since many factors delay the process. These include flight duration, customs and immigration procedures, connection times, and frequency of flights.
Therefore, here us what you should:
Further, Air Canada shall even refund the checked-in baggage fee.
If your baggage is missing for over five days, Air Canada‘s Central Baggage Tracing will take over the matter from the Baggage Service Counter.
You must then complete the baggage tracing web form. You must submit this form within 21 days from the date of your arrival.
When the airline locates your bag, and it reaches your destination airport, Air Canada’s contracted carrier in the area or FedEx shall deliver it to you.
These general terms and conditions apply to flights operated by Air Canada, Air Canada Rouge, and Air Canada Express.
If your flight is delayed due to unforeseen issues, Air Canada keeps all the passengers at the airport and onboard informed.
Therefore, provide valid contact information at the time of reservation so that the airline can inform you of the reason for delays, and other updates, timely.
Air Canada informs you:
If you are traveling on Air Canada’s codeshare partners, you must contact the airline directly. The compensation and new travel arrangements are the obligations of the new carrier.
Some delays are in control of the airlines. However, delays caused due to bad weather, air traffic disruptions, etc. are not in the hands of any airline.
If your Air Canada, Air Canada Rouge, or Air Canada Express flights are delayed or canceled, the company will do whatever necessary to assist you.
Air Canada provides you:
If the flight delay or cancelation reason is for safety purposes or under Air Canada’s control, and the airline notifies you up to 12 hours before the departure.
However, to be eligible for the above, you must meet a few conditions. These are:
In case the reason for the delay is not in Air Canada’s hands, the airline will offer you valued customer rates for services.
If your Air Canada flight is delayed for more than three hours, or canceled due to reasons outside Air Canada’s control, then:
If the reason for the delay is within Air Canada’s control, and for more than 3 hours, then:
Passengers will not get compensation if the airline notifies you about the delay or cancelation 15 days before the flight departure.
Air Canada terms and conditions entitle you for compensation, if:
The compensation amount depends upon your arrival time at the original destination. For instance, if you arrive 3-6 hours late, you receive compensation of 400 Canadian Dollars.
Similarly, if you arrive at your original destination 6-9 hours late, you get 700 Canadian Dollars.
Whereas, reaching at least 9 hours late entitles you for compensation of 1000 Canadian Dollars.
Also, you get no compensation if you have already received the denied boarding compensation.
Finally, refusing alternative travel arrangements when the delay is within Air Canada’s control entitles you for 400 Canadian Dollar compensation.
Therefore, if you are aware of your airlines’ general terms and conditions of carriage, it will make you a smart passenger.
Also, you will know how to act in case of an emergency, such as flight cancelation or delay. Therefore, next time your airline notifies you of a last-minute flight change, make sure you know your rights.
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